[VOLKS DDy DDH-05] Oreimo Virgin Killer & Co ! p10

1)Regarding the color of Head Part and Base Body
Because the Bust parts are made from “soft vinyl” and Head Parts are made from “"hard-type soft vinyl” , so the skin colors might be slightly different due to the difference of the materials.
The Bust Parts (made of soft vinyl) tend to be rather pinkish while Head Parts and the other parts (made of hard-type soft vinyl) tend to be rather whitish or yellowish. And, please kindly understand there may has a little individual difference in the skin color for the parts produced in different time period.
　We are manufacturing Dollfies based on standard skin color, but slight color difference do occurs, though we try our best to avoid it. Your kind understanding regarding this issue will be appreciated.
The Parts of Dollfie Dream are carefully assessed before they are sending out.
We have examined the images you provided, but it has been determined that the item you purchased is under our company’s product regulations.

2) Regarding the Hand Parts
The edge of each part are cut by hand, so they are not completely smooth. Please understand that it is unavoidable to a certain extent.
From the photo you provided, we think that the item we had delivered to you is non-defective product.
we sincerely apologize for not being able to satisfy your expectations of the quality of our products.
In order to make the cut edge smoother, please cut and fix the surface with a knife, but please be careful not to damage the part nor get hurt.
However, please note that customized item won't be covered by our warranty.

Pour les mains je ne men sens pas encore l'aptitude de finir les finitions au couteau
D'autant que celle-ci me font encore souffrir.